Cancellation & refunds:
If we cancel the event, we’ll refund you within 30 days to your original payment method. Tickets are otherwise non-refundable and non-transferable, including if you are refused entry to or asked to leave the event. A change in line-up due to circumstances outside of our control does not entitle you to a refund. Unspent drinks tokens cannot be refunded nor carried over to future events.
Prohibited items:
No recreational drugs. We carry out random searches at the gate and if you’re found carrying or using drugs then you’ll be ejected from the event and you won’t be given a refund. No outside food or drinks, please support the festival and its good causes by buying your food and drink inside the event. Cooler boxes and large food bags won’t be allowed onto the grounds and we can’t look after them for you, so please don’t bring them. To make sure everyone has a good view of the stage, please leave gazebos, marquees, tents, beach shelters, wind breaks and large umbrellas at home. For safety reasons, absolutely no gas bottles, BBQ’s, lanterns, fireworks or drones are permitted at the festival.
Admission and ID:
Admission only with a valid ticket. Adults may be asked to provide proof-of-age such as a driving license, passport, CitizenCard or similar bearing the PASS mark. Each ticket is unique and will be exchanged for one wristband. Wristbands removed or tampered with will become invalid. Without a valid wristband, you may be asked to leave the site. Attendees under the age of 18 must be accompanied by a ticket holding adult aged 18 or over. Under-18’s are not allowed in the bar area. Our bar staff reserve the right to refuse service to anyone they believe to be under 18. We operate a challenge-25 policy. No re-entry into the event after 10 PM.
Security:
You may be refused entry or asked to leave by our security staff if your behaviour is harmful, dangerous or abusive, or if you’re suspected to have taken or be in possession of illegal substances or otherwise not abiding by these Terms and Conditions. As a family-friendly event, we don’t tolerate illegal or abusive behaviour. Being ejected from the site does not entitle you to a refund on your ticket purchase, nor any unspent beer tokens. Random bag searches may be carried out at the gate by our security crew.
Liability:
The organisers and Premises License Holder will not be held liable for any loss, injuries, theft or damage sustained at the event caused by negligence of the ticket holder or unforeseeable actions of other patrons or third parties at the event. Flashing light effects may make the event unsuitable for people with photosensitive epilepsy. Attendees are advised that sound levels in some areas of the event may exceed 96dB LAeq and hearing protection is recommended.
Parking:
Please do not  park behind the Star and Garter and have consideration for local residents by avoiding on-street parking. There are a number of public car parks in Metheringham, details can be found on the event web site.